Airlines Are Withholding Billions in Refunds That s Billions With a B – WSJ

Refunds delayed and denied. Vouchers worth thousands of dollars that have already expired, or are so rule-bound they re useless. Interminable telephone holds, unanswered emails and complaints ignored.

Consumers continue to battle airlines over canceled tickets. At stake are literally billions of dollars and likely lasting animosity toward airlines over punitive policies.

via www.wsj.com

Those darn airlines.

Pesky paywall.